With a nod to George Carlin (only in the title!), these seven[teen] words can never be said at Enterprise Database Corporation (EDC®), since we’re innovators by design and DNA.
“Business as usual” is never our usual here at EDC®. Innovation here begins in the ideation, design, & development of all our solutions. We invite anyone to suggest an idea for a new product or for additional features within an existing product, and in addition to gathering broad industry expertise for anything we do, EVERY person on our internal team, regardless of role or tenure, has a voice in features, user experience, applications, etc. We’ve found that innovating by including insights from not only developers and designers, but also book keepers, marketers, administrative assistants, sales people, etc. provides out-of-the-box ideas and observations that make everything we do better.
“It’s always been done that way” never constrains our EDC® team nor the tech/software solutions we provide. When we know a better way, when we see more that can be done, when we know how “it’s always been done” is not best, we innovate in going our own way to do and provide better. A great example of this is in our recent rollout of MERCED™ – an AI tool and development environment. You’ve likely heard the chatter surrounding the use of AI within the industry (financials, regulations, employee info, P&Ps, etc.). Other AIs require that you send your private company and client data to them to process, which not only puts your data security and privacy at risk, endangering you and your business channels, but also provides your private insights to that third party to learn from and apply to recommendations to other companies who may inquire on similar topics.
We knew there needed to be a better way, so we challenged the “usual” and “always” and innovated to design MERCED™, which provides amazing AI, development, & integrated tools for our customers, but doesn’t require that data be sent to third parties, keeps those insights entirely privite, and personalizes the experience for only the specific customer’s use. To quote Ol’ Blue Eyes, “We did it our way!” regardless of how others had been doing it.
“I guess we’ll have to live with it” is a surefire challenge to birth amazing innovations here at EDC®. We refuse to accept “can’t be done” or settle for “good enough,” and that sums up our commitment to the industries and customers we serve. We love to build new and better solutions and to know that we’re making a positive impact for hardworking DABs and those you serve. Here’s to continued partnership as we innovate through avoiding The Seven[teen] Words We Can Never Say!
Sandra Clary
Vice President of Customer Experience at Enterprise Database Corporation (EDC®)