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EDC is now 15!! It’s incredible how fast time flies when you’re having fun. And let met tell you, this has been a wild 15-year-old flight.

Everything started at the Corona’s many moons ago. What once was a two people show, has now become a successful business with offices overseas. Like any other business, we’ve had difficult times, but we can say it has been a wonderful ride. The dedication, sweat and blood (a few paper cuts along the way) have paid our dues. Now, 15 years later, we are strong, happy and ready for 15 more. We thank our customers for their kind support and contribution to our success.

We think it’s fair to share with other companies some guidelines that have proved to be helpful for us during this amazing time in our company’s history.

Parenting Tips for Raising a 15-Year-Old Software Company

  • Be aware of body image issues. This age comes with body image problems. After 15 years sitting at a desk, coding software, the human body suffers some alterations, mainly in the abdominal area. Pay attention to excessive concern over weight. If needed, have the company lunch be just salad. Ok, you can throw some bacon on it.
  • Encourage healthy habits. Most 15-year olds start to move away from healthy habits. You should offer advice on issues like exceeding the 3 daily cups of coffee, being constrained to one single food group (fast food), and the GAS syndrome (Gadget Acquisition Syndrome). It’s very important they know that walking from the desk to the coffee machine does not qualify as daily exercise.
  • Promote healthy relationships. Please make sure they know there’s a world outside Webex, Gotomeeting and Linkedin. A system that rewards human-to-human interactions is optional, but highly recommended. In case you are wondering, email cannot be rewarded under this system.
  • Restrict privileges when necessary. Every 15 year old needs to know that breaking the rules have consequences. For example, if they take the last soda without restocking, they will be temporarily deprived from fridge access. If they finish the pot of coffee without putting a fresh one, coffee privileges should be revoked immediately.

 

Please let us know any additional tips you think can help us.

“Efficiency” is one of those corporate buzzwords tossed around at every board meeting, that can become hollow with its overuse.  Then you spend 5 minutes working with someone like Cindy Railine, EDC’s Customer Relations Manager, and you know instantly what it really means.  From managing the needs of thousands of GOgistiX users, to planning her own garden, “efficiency” isn’t just a buzzword for her; it’s the driving force for innovation.

“I’m not a sitter”, Cindy laughs, as we sit and talk during the only 30 minute break she’s had over the last two weeks.  “I came [to EDC] because there was a lot of opportunity here…. and I wanted to keep busy.”  Prepared by years of experience in other fields, Cindy’s entrepreneurial spirit landed her an administrative role in our business development office.   Over time, she began to manage EDC’s Customer Relations department, wearing a number of different hats along the way.

Cindy Railine, EDC Customer Relations Manager, and her  dog Zena

Cindy and her dog, Zena

If you think of tech support as the first line of defense, Cindy is the Battalion Commander.   Her day-to-day duties typically include managing our tech support staff, relaying customer suggestions to our development team, and heading up the training and software implementation planning for new customers.  But that doesn’t mean any day is typical.  “My daily schedule? Oh, there isn’t one,” she says with a chuckle.  “Every day is different, and that’s what keeps it interesting.”

It’s that flexibility that has made Cindy’s tenure as Customer Relations Manager so successful.  When asked about her biggest accomplishment so far, she points to the reorganization of our tech support department.  Between writing technical manuals, instituting new systems and maintenance procedures, and training new staff,  internal customer survey scores have skyrocketed over the past year.  “I’m always focused on the solution.  You identify the problem and then make a change.  That’s the fun part.”

Her interest in problem solving and keeping busy extends beyond the office.  Between her three rescue dogs and an impressive, at-home farming operation, Cindy doesn’t have much downtime.   But that’s exactly how she likes it.  This year, with over 40 varieties of vegetables, fruits and herbs, even her garden is designed with efficiency in mind.  By carefully planning the type and placement of each plant, Cindy has decreased the number of pests and diseases impacting her crops.  Resulting in a more productive harvest, that is celebrated by every EDC employee as they reap the benefits of organic tomatoes, peppers and cucumbers each summer.  “My dream is to have a permaculture, food forest”, where edible plants are chosen and placed according to how they can help surrounding plants grow.  “If I could do that, and get rabbits”, which she quickly adds are an excellent source of natural fertilizer, “I would be set.”